Visit Ely
Visit England
Ely Tourist Information Centre
Official Partner of Visit England



At Visit Ely we are committed to helping everyone enjoy their time spent in the City and to offer assistance in any way possible. If you have any queries regarding access to information, or attractions or accommodation please do contact us and we will do our best to assist.

Car Parking - Disabled Parking Spaces

For more information about disabled parking, please visit the District Council's website, where you will find car park maps and detailed information about parking times/restrictions.

Ely Shopmobility

A free service for anyone who finds it difficult to get about town. Shopmobility is a scheme to provide electrically powered scooters and manual wheelchairs to help people who have limited mobility - through permanent or temporary disablement, accident, illness, or pregnancy - to shop and use the other facilities in Ely. The service must be pre-booked. More information about how to use this service can be found on the District Council's main website.


Dial-a-Ride services are like a flexible bus service, using fully accessible minibuses and picking up passengers at their own homes. To use a dial a ride scheme you need to pay a modest annual membership fee and book your place at least two days in advance of when you want to travel. There are three Dial-a-Ride schemes in the district. Concessionary bus pass holders pay half fare on all three services. To find out more about using this service, please go to the community transport information on the District Council's website.

Disabled Toilet Facilities in Ely

The following Council toilets provide access for visitors in wheelchairs. All are part of the RADAR Key scheme. RADAR Keys can be purchased from Ely Tourist Information Centre priced at £3.50.

Disabled toilets in Ely are available at:

Disabled facilities are also available in Soham, Wicken and Littleport.

To find out more about toilet facilities in Ely, visit the District Council's website, where you will find out detailed information and location maps.

Access to Tourist Information Centre

We aim to provide an excellent service to all visitors and continually strive to improve. Located in the reception area of Oliver Cromwell's House is Ely's Tourist Information Centre which provides comprehensive information on Ely and the surrounding area as well as regional and national leaflets and brochures.


Arrival & Car Parking Facilities

Main Entrance & Reception

Public Areas - WC

Restaurant/Dining Room, Bar & Lounges, Take Away & Cafe

Gift Shop

Additional Information

Contact Information

Telephone numbers for wheelchair accessible taxis: Fencabs 01353 669966, A10 Taxis 01353 661010, Alan's Taxis 01353 667518.

We welcome your feedback to help us continuously improve if you have any comments please phone 01353 662062 or email

Local Contacts